# Contact Support

We're here to help! If you have questions or need assistance with OTS Signs Command Center, please don't hesitate to reach out to our support team. We're committed to providing prompt and professional support to ensure your digital signage system runs smoothly.

## Support Options

### Create a Support Ticket

For technical issues, feature requests, or general inquiries, we recommend creating a support ticket through our portal. This allows us to track your request and provide you with timely updates.

Create a New Support Ticket

### Email Support

You can also reach our support team directly via email at support@ots-signs.com. Please include any relevant details about your issue, such as:

- A description of the problem or question
- Steps you've taken to try to resolve the issue
- Your OTS Signs Command Center version number
- Information about your system setup (number of displays, display types, etc.)
- Any error messages you've encountered

## Support Resources

Before contacting support, you may find answers to your questions in our documentation:

- Troubleshooting Guide - Common issues and solutions
- User Manual - Comprehensive documentation and user guides
- Getting Started - Quick start guides for new users

## What to Expect

When you contact our support team, you can expect:

- Professional Service: Our experienced support specialists are knowledgeable about OTS Signs Command Center
- Prompt Response: We aim to acknowledge all support requests within 24 business hours
- Dedicated Assistance: Your support ticket is tracked from submission to resolution
- Quality Solutions: We work with you to diagnose and resolve issues efficiently

## Tips for Faster Resolution

To help us assist you more quickly, please provide:

- Clear and detailed descriptions of the problem
- Steps to reproduce the issue, if applicable
- Screenshots or error messages that illustrate the problem
- Your system configuration details
- Any troubleshooting steps you've already attempted

## Additional Resources

For additional information and resources:

- Review the Troubleshooting Guide for solutions to common problems
- Explore the Configuration and Organisation section for system setup guidance
- Check the Displays documentation for device management assistance

Thank you for choosing OTS Signs Command Center! We're excited to help you succeed with your digital signage deployment.