161 lines
8.9 KiB
HTML
161 lines
8.9 KiB
HTML
<!DOCTYPE html>
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<html lang="en">
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<head>
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<title>OTS Signs Command Center Documentation</title>
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<meta name="viewport" content="width=device-width">
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<meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />
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<!-- favicon -->
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<link href="../img/favicon.ico" rel="shortcut icon"/>
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<!-- Bootstrap -->
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<link href="../vendor/bootstrap/css/bootstrap.min.css" rel="stylesheet" media="screen">
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<!-- Stylesheets -->
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<link href="../manual.css" rel="stylesheet" media="screen">
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<!-- META -->
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<meta name="keywords" content="digital signage, signage, narrow-casting, ots-signs, open source, agpl, documentation" />
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<meta name="description" content="OTS Signs Command Center is an open source digital signage solution. It supports all main media types and can be interfaced to other sources of data using CSV, Databases or RSS." />
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</head>
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<body data-toc="contact_support">
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<!-- Copyright 2020 Xibo Signage Ltd. Part of the Xibo Open Source Digital Signage Solution. Released under the AGPLv3 or later. -->
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<nav id="top-nav" class="navbar navbar-inverse navbar-fixed-top" role="navigation">
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<div class="container">
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<div class="navbar-header">
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<button type="button" class="navbar-toggle" data-toggle="collapse" data-target="#ss-navbar">
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<span class="sr-only">Toggle navigation</span>
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<span class="icon-bar"></span>
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<span class="icon-bar"></span>
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<span class="icon-bar"></span>
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</button>
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<a href="#" class="navbar-brand">OTS Signs Command Center Documentation</a>
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</div>
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<div class="collapse navbar-collapse" id="ss-navbar">
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<ul class="nav navbar-nav">
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</ul>
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</div>
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</div>
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</nav>
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<div class="ss_body container">
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<div class="row">
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<div class="col-md-3">
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<ul id="side-nav" class="nav nav-pills nav-stacked">
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<li><a href="index.html" data-toc-name="getting_started">Getting Started</a></li><li><a href="layouts_editor.html" data-toc-name="layouts">Layouts</a></li><li><a href="media_library.html" data-toc-name="media">Media</a></li><li><a href="media_modules.html" data-toc-name="widgets">Modules</a></li><li><a href="scheduling_events.html" data-toc-name="scheduling">Scheduling</a></li><li><a href="displays.html" data-toc-name="displays">Displays</a></li><li><a href="users_administration.html" data-toc-name="users">Users</a></li><li><a href="configure_cms_settings.html" data-toc-name="configure">Configuration and Organisation</a></li><li><a href="troubleshooting.html" data-toc-name="troubleshooting">Troubleshooting</a></li><li><a href="contact_support.html" data-toc-name="contact_support">Contact Support</a></li>
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</ul>
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</div>
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<div class="col-md-9" role="main">
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<h1 id="contact_support">Contact Support <a href="#contact_support" class="header-link"><span class="glyphicon glyphicon-link"></span></a></h1>
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<p>We're here to help! If you have questions or need assistance with OTS Signs Command Center, please don't hesitate to reach out to our support team. We're committed to providing prompt and professional support to ensure your digital signage system runs smoothly.</p>
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<h2 id="support_options">Support Options <a href="#support_options" class="header-link"><span class="glyphicon glyphicon-link"></span></a></h2>
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<h3 id="create_support_ticket">Create a Support Ticket</h3>
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<p>For technical issues, feature requests, or general inquiries, we recommend creating a support ticket through our portal. This allows us to track your request and provide you with timely updates.</p>
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<p><a href="https://portal.oribi-tech.com/new-ticket" class="btn btn-primary" target="_blank">Create a New Support Ticket</a></p>
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<h3 id="email_support">Email Support</h3>
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<p>You can also reach our support team directly via email at <a href="mailto:support@ots-signs.com">support@ots-signs.com</a>. Please include any relevant details about your issue, such as:</p>
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<ul>
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<li>A description of the problem or question</li>
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<li>Steps you've taken to try to resolve the issue</li>
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<li>Your OTS Signs Command Center version number</li>
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<li>Information about your system setup (number of displays, display types, etc.)</li>
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<li>Any error messages you've encountered</li>
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</ul>
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<h2 id="support_resources">Support Resources <a href="#support_resources" class="header-link"><span class="glyphicon glyphicon-link"></span></a></h2>
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<p>Before contacting support, you may find answers to your questions in our documentation:</p>
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<ul>
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<li><a href="troubleshooting.html">Troubleshooting Guide</a> - Common issues and solutions</li>
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<li><a href="index.html">User Manual</a> - Comprehensive documentation and user guides</li>
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<li><a href="getting_started_showing_a_video.html">Getting Started</a> - Quick start guides for new users</li>
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</ul>
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<h2 id="what_to_expect">What to Expect <a href="#what_to_expect" class="header-link"><span class="glyphicon glyphicon-link"></span></a></h2>
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<p>When you contact our support team, you can expect:</p>
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<ul>
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<li><strong>Professional Service:</strong> Our experienced support specialists are knowledgeable about OTS Signs Command Center</li>
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<li><strong>Prompt Response:</strong> We aim to acknowledge all support requests within 24 business hours</li>
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<li><strong>Dedicated Assistance:</strong> Your support ticket is tracked from submission to resolution</li>
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<li><strong>Quality Solutions:</strong> We work with you to diagnose and resolve issues efficiently</li>
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</ul>
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<h2 id="tips_for_faster_resolution">Tips for Faster Resolution <a href="#tips_for_faster_resolution" class="header-link"><span class="glyphicon glyphicon-link"></span></a></h2>
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<p>To help us assist you more quickly, please provide:</p>
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<ul>
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<li>Clear and detailed descriptions of the problem</li>
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<li>Steps to reproduce the issue, if applicable</li>
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<li>Screenshots or error messages that illustrate the problem</li>
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<li>Your system configuration details</li>
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<li>Any troubleshooting steps you've already attempted</li>
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</ul>
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<h2 id="other_resources">Additional Resources <a href="#other_resources" class="header-link"><span class="glyphicon glyphicon-link"></span></a></h2>
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<p>For additional information and resources:</p>
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<ul>
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<li>Review the <a href="troubleshooting.html">Troubleshooting Guide</a> for solutions to common problems</li>
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<li>Explore the <a href="configure_cms_settings.html">Configuration and Organisation</a> section for system setup guidance</li>
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<li>Check the <a href="displays.html">Displays</a> documentation for device management assistance</li>
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</ul>
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<p><strong>Thank you for choosing OTS Signs Command Center! We're excited to help you succeed with your digital signage deployment.</strong></p>
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</div>
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</div>
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</div> <!-- container-->
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<footer class="ss_footer" role="contentinfo">
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<div class="container">
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<div class="pull-right">
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<img class="img-responsive logo" src="../img/logo.png" alt="OTS Signs Command Center" />
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</div>
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<p class="ss_back_to_top">Back to Top</p>
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<p class="ss_footer_links">Currently v4</p>
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<p class="ss_languages"><a href="../en/index.html">en</a></p>
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</div>
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</footer>
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<!-- JavaScript -->
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<script src="../vendor/jquery/jquery.min.js"></script>
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<script src="../vendor/bootstrap/js/bootstrap.min.js"></script>
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<script type="text/javascript">
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$(document).ready(function() {
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$(".ss-sidebar .list-group li").addClass("list-group-item");
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$(".ss_body img").addClass("img-thumbnail");
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$(".ss_body table").addClass("table");
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// Set the selected page based on the TOC name
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// Mark the appropriate top nav element as the selected page
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$("#top-nav a").each(function() {
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if ($(this).data().tocName == $("body").data().toc)
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$(this).parent().addClass("active");
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});
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$(".ss_back_to_top").click(function() {
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$('html, body').animate({scrollTop : 0},800);
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});
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if (inIframe()) {
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console.log("In Frame");
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$("#top-nav").css("display", "none");
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$(".ss-sidebar").parent().css("display", "none");
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}
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});
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function inIframe () {
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try {
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return window.self !== window.top;
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} catch (e) {
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return true;
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}
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}
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</script>
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</body>
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</html>
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